Legal

Terms of Service.

Effective April 25, 2026. Please read these Terms carefully — they govern your use of Referral Reminders and contain a binding arbitration clause and class-action waiver.

These Terms of Service (the “Terms”) form a binding agreement between you (“you”, “your”, or “User”) and Light in the Dark Analytics LLC (“Company”, “we”, “us”, or “our”), a limited liability company organized under the laws of the Commonwealth of Pennsylvania, USA, which operates the Referral Reminders product. By creating an account, accessing, or using the Referral Reminderswebsite, web application, emails, or any related services (collectively, the “Service”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

Notice of arbitration and class-action waiver. Section 14 below requires most disputes between you and us to be resolved by individual binding arbitration and waives your right to participate in a class action, except where prohibited by law. You may opt out of arbitration within 30 days of first accepting these Terms (see Section 14.6).

1. Definitions

  • “Account” means the account you create to access the Service.
  • “Connection” means another User who has mutually agreed to share Asks with you through the Service.
  • “Ask” means a short text message you author and elect to share with your Connections via the digest.
  • “Digest” means the periodic email summarizing Asks from your Connections.
  • “User Content” means any text, links, or other materials you submit to the Service, including Asks, profile data, and communications.
  • “Subscription” means a paid plan giving you access to features beyond the Free Tier described in Section 6.

2. Eligibility

You must be at least 16 years old and capable of entering into a legally binding contract to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you individually and that organization. The Service is not directed to children under 16, and we do not knowingly collect information from them. The Service is offered only in jurisdictions where it is lawful to provide it.

3. Description of the Service

Referral Reminders is a lightweight, email-first networking utility. The Service helps you maintain a small private network of mutually agreed Connections, author short Asks, and receive a periodic Digest summarizing your Connections’ Asks. The Service is designed to keep your network top-of-mind so opportunities and referrals can flow organically.

What the Service does NOT promise. We do not guarantee any specific outcome from your use of the Service, including but not limited to introductions, referrals, business development results, hires, deals, or income. The Service is a communications tool. We do not act as a recruiter, broker, agent, fiduciary, financial adviser, or employment intermediary. We do not vet or verify the identity, credentials, statements, or fitness of any User or Connection. Any reliance you place on information shared through the Service is at your own risk.

We may modify, suspend, or discontinue all or any portion of the Service at any time, with or without notice. We will use reasonable efforts to provide advance notice of material adverse changes affecting paying Subscribers.

4. Account Registration and Security

  1. Accurate information. You agree to provide true, current, and complete information when creating your Account, and to keep it updated.
  2. Authentication. Authentication is provided by our identity provider, Clerk, Inc. You may sign in using email and password or with Google. You are responsible for safeguarding your credentials and any device on which you remain signed in.
  3. Account responsibility. You are solely responsible for all activity that occurs under your Account, whether or not authorized by you. You agree to notify us promptly at support@referralreminders.com of any suspected unauthorized access or breach of security.
  4. One person, one Account. You may not share your Account, sell or transfer it, or allow others to access it under your credentials.

5. License to Use the Service

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal or internal business networking purposes. This license terminates automatically when these Terms or your Account terminate.

6. Subscriptions, Pricing, and Payment

  1. Free Tier.The Service is currently free for Users with up to ten (10) Connections. We reserve the right to modify the Free Tier’s feature set, limits, or availability at any time.
  2. Paid Subscriptions. Features beyond the Free Tier (including additional Connections and any future paid features) require a paid Subscription. Pricing, billing cycles, and feature inclusions are presented at the point of checkout and incorporated into these Terms by reference.
  3. Payment processor. Payments are processed by Stripe, Inc. By providing payment information, you authorize us and Stripe to charge your designated payment method for all fees due. We do not store full payment card details on our systems.
  4. Auto-renewal. Paid Subscriptions automatically renew at the end of each billing cycle (monthly or annual) at the then-current price, unless you cancel before the renewal date. You authorize us to charge your payment method for each renewal until you cancel.
  5. How to cancel. You may cancel at any time through your billing portal. Cancellation takes effect at the end of your current billing period; you will retain paid features until then.
  6. Refunds.Except as required by applicable law, paid fees are non-refundable. We do not offer money-back guarantees, and we do not refund partial monthly billing periods, because the Service’s features and limits are clearly described before purchase. As a limited exception, if you cancel an annual Subscription before the end of the term, we will refund the unused portion on a pro-rata basis, calculated from the next full billing month after we receive your cancellation. Refund requests must be sent to support@referralreminders.com.
  7. Failed payments. If a payment fails, we will attempt to recharge the payment method. If payment is not received within fourteen (14) days, we may suspend your access to paid features and downgrade your Account to the Free Tier or terminate the Account. You remain liable for unpaid fees.
  8. Taxes.Stated prices exclude any sales, use, value-added, or similar taxes (“Taxes”), which you are responsible for paying unless we are legally required to collect them.
  9. Price changes.We may change prices for new billing periods with at least thirty (30) days’ advance notice by email. Continued use after the new price takes effect constitutes acceptance.
  10. Chargebacks. If you initiate a chargeback or payment dispute without first contacting us in good faith, we may suspend or terminate your Account and seek recovery of disputed amounts and reasonable costs.

7. User Content

  1. Ownership. You retain all right, title, and interest in and to your User Content. We do not claim ownership of any User Content.
  2. License to us. You grant the Company a worldwide, royalty-free, non-exclusive, sublicensable (to subprocessors only as necessary to operate the Service), and transferable license to host, store, copy, transmit, display, and process your User Content solely for the purpose of operating, maintaining, improving, and providing the Service to you and to those Connections you have authorized to receive it. This license terminates when you delete the User Content or terminate your Account, except as needed for backups, legal compliance, or dispute resolution.
  3. Your responsibility. You represent and warrant that (i) you own or have all necessary rights to your User Content, (ii) your User Content does not infringe, violate, or misappropriate any third-party right, and (iii) your User Content complies with these Terms and applicable law. You are solely responsible for your User Content and the consequences of sharing it.
  4. Asks travel verbatim. Asks you author are delivered to your Connections in your own words. Do not include any information you would not comfortably share directly with each Connection by email.
  5. Feedback. If you submit suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation or compensation.

8. Acceptable Use Policy

You agree NOT to, and not to permit any third party to:

  • violate any applicable law, regulation, or third-party right, including anti-spam, privacy, intellectual-property, anti-discrimination, securities, or consumer-protection laws;
  • upload or transmit any User Content that is unlawful, defamatory, obscene, pornographic, hateful, harassing, threatening, abusive, deceptive, or that promotes violence or self-harm;
  • use the Service to send unsolicited bulk communications, chain letters, multi-level marketing solicitations, or spam of any kind;
  • impersonate any person or entity, misrepresent your affiliation, or use the Service to perpetrate fraud, phishing, or social-engineering attacks;
  • upload or transmit any virus, worm, malware, ransomware, or other harmful code;
  • probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure;
  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service, except to the extent applicable law permits despite this restriction;
  • access the Service through automated means (bots, scrapers, crawlers, or harvesters) other than (i) standard web browsing, (ii) authorized API use under a separate written agreement, or (iii) public-search-engine indexing of public marketing pages;
  • copy, scrape, mirror, or otherwise extract data about other Users or their Connections;
  • resell, sublicense, white-label, or otherwise commercially exploit the Service without our prior written consent;
  • use the Service to train, fine-tune, or evaluate any machine-learning model except for your own personal use of your own User Content;
  • interfere with or disrupt the integrity or performance of the Service or the data contained therein.

Enforcement. We may, in our sole discretion and without prior notice, investigate suspected violations, remove or refuse to deliver User Content, throttle, suspend, or terminate Accounts, and report unlawful activity to law enforcement. We are not obligated to monitor the Service but reserve the right to do so.

9. Intellectual Property

  1. Our property.The Service, including all software, designs, text, graphics, logos, trademarks, layouts, sounds, and the “Referral Reminders” name and brand, is owned by the Company or our licensors and is protected by intellectual-property and other laws. Except for the limited license in Section 5, no rights are granted to you by implication, estoppel, or otherwise.
  2. Trademarks.“Referral Reminders” and our logos are trademarks of the Company. You may not use them without our prior written consent.
  3. DMCA / copyright complaints. If you believe content on the Service infringes your copyright, send a written notice meeting 17 U.S.C. § 512(c)(3) requirements to legal@referralreminders.com. We will respond to valid notices and may terminate repeat infringers.

10. Third-Party Services and Links

The Service relies on third-party providers for authentication (Clerk), database hosting (Neon), email delivery (Resend), background jobs (Upstash), payments (Stripe), and infrastructure hosting (Fly.io). Your use of the Service is also subject to the applicable terms and privacy policies of these providers, which we incorporate by reference. We are not responsible for the acts or omissions of third-party providers, and references to or links from the Service to external sites do not constitute endorsement by us.

11. Beta and Experimental Features

We may, from time to time, offer features marked as “beta,” “preview,” “experimental,” or similar (“Beta Features”). Beta Features are provided strictly “as is,” may be unstable, may be modified or discontinued at any time, and are offered without warranties or service-level commitments of any kind.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS LICENSORS, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, timely, secure, accurate, error-free, or that defects will be corrected; that the Service will produce any particular result, including any introduction, referral, hire, deal, or revenue; that any User Content or Ask will be delivered or read; or that the Service will meet your requirements or expectations. Some jurisdictions do not allow exclusion of certain warranties, in which case some of the above exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). These limitations apply to all claims, whether based in contract, tort (including negligence), strict liability, or any other legal theory. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, in which case some of the above limitations may not apply to you.

14. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this Section carefully. It affects your legal rights and governs how we resolve disputes.

  1. Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by sending a written notice to legal@referralreminders.com describing the claim and the relief sought. We agree to do the same. Both parties will negotiate in good faith for at least thirty (30) days before initiating arbitration.
  2. Binding arbitration.Except for the exceptions in subsection 14.4, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in English in Luzerne County, Pennsylvania, or by telephone or video conference at the consumer’s election. Judgment on the award may be entered in any court of competent jurisdiction.
  3. Class-action waiver.YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. If this waiver is found unenforceable, the unenforceable portion will be severed and the remainder of Section 14 will continue to apply, except that the dispute will be resolved in court under Section 15.
  4. Exceptions. You and we may bring (i) qualifying claims in small-claims court if they remain in that court and proceed only on an individual basis, and (ii) actions seeking injunctive or other equitable relief to stop unauthorized use or abuse of the Service or infringement of intellectual-property rights.
  5. Fees. The AAA rules govern payment of arbitration fees. We will pay filing and arbitrator fees that exceed the cost of filing in court for any non-frivolous claim brought by a consumer with damages of less than US$10,000.
  6. Opt-out right. You may opt out of this arbitration agreement by sending a written opt-out notice to legal@referralreminders.com within thirty (30) days of first accepting these Terms. The notice must include your full name, the email associated with your Account, and a clear statement that you decline arbitration. Opting out will not affect any other portion of these Terms.
  7. 30-day right to reject changes. If we materially change Section 14 after you accept these Terms, you may reject the change by sending a written notice to legal@referralreminders.com within thirty (30) days of the change taking effect, in which case the prior version of Section 14 will continue to apply to you.

15. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles, and, where applicable, the Federal Arbitration Act. Subject to Section 14, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Luzerne County, Pennsylvania for any matter not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (i) your use of the Service, (ii) your User Content, (iii) your violation of these Terms or applicable law, or (iv) your violation of any third-party right. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate in asserting any available defenses.

17. Termination and Suspension

  1. By you. You may terminate your Account at any time by deleting it from within the Service or by emailing support@referralreminders.com. Termination takes effect promptly; pre-paid fees are non-refundable except as set out in Section 6.6.
  2. By us. We may suspend or terminate your Account or access to the Service, with or without notice, if (i) we reasonably believe you have violated these Terms or applicable law, (ii) your Account presents a risk to other Users, the Service, or third parties, (iii) your payment becomes overdue, or (iv) we are required to do so by law or order of a competent authority. We may also discontinue the Service in whole or in part on reasonable notice.
  3. Effect of termination. Upon termination, your right to use the Service ceases. We may delete your User Content and Account data after a reasonable retention period as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 7.2, 7.3, 9, 12 through 16, and 18) will survive.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email and/or by posting a notice within the Service at least seven (7) days before the changes take effect (longer where required by law). Continued use of the Service after the effective date of any updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service before they take effect.

19. Privacy Policy

Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you acknowledge and consent to the data practices described in the Privacy Policy.

20. Communications and Electronic Notices

By creating an Account, you consent to receive transactional and Service-related communications from us by email, including the weekly Digest, account notices, billing statements, and security alerts. You may opt out of optional marketing emails by using the unsubscribe link in any such email. You may not opt out of essential transactional communications while you maintain an active Account.

21. Export and Sanctions Compliance

You represent that you are not located in, organized under the laws of, or a national of any country subject to a comprehensive U.S. embargo, and that you are not on any U.S. government list of restricted parties. You agree to comply with all applicable export-control and sanctions laws.

22. U.S. Government Users

The Service is “Commercial Computer Software” and “Commercial Computer Software Documentation” under FAR 12.212 and DFARS 227.7202. Use, duplication, and disclosure by the U.S. government are subject to the restrictions in these Terms.

23. Miscellaneous

  1. Entire agreement. These Terms, together with the Privacy Policy and any order forms or plan-specific terms presented at checkout, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements.
  2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
  3. No waiver. Our failure to enforce any provision is not a waiver of that provision or any other.
  4. Assignment. You may not assign these Terms or any rights hereunder without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
  5. No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.
  6. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, labor disputes, internet or third-party service-provider outages, and government actions.
  7. Headings. Section headings are for convenience only and do not affect interpretation.
  8. Notice address. Legal notices to us must be sent to legal@referralreminders.com and, if requested, to our registered office. Notices to you may be sent to the email on your Account.

24. Contact

Questions about these Terms? Email us at legal@referralreminders.com or, for general support, support@referralreminders.com.

Plain-English summary

This summary is for convenience only and is not a substitute for the full Terms above. Where this summary and the full Terms differ, the full Terms control.

  • What is this?A weekly email of short “asks” from people you’ve mutually connected with. We don’t guarantee you’ll get a job, hire, or deal — we’re a tool, not a recruiter.
  • What does it cost? Free up to 10 connections. Above that you pay, and we may add other paid features later. We use Stripe for billing and never see your full card number.
  • Auto-renewal? Yes. Paid plans renew until you cancel. You can cancel anytime in the billing portal.
  • Refunds?No money-back guarantee — you can see exactly what the Service does before you buy. Annual plans get a prorated refund on the unused months if you cancel mid-term. Monthly plans aren’t refundable for partial months.
  • Who owns my asks?You do. You give us a license to deliver them to the people you’ve chosen — that’s the whole product.
  • What can’t I do? No spam, harassment, illegal content, scraping, reverse engineering, or training AI models on the Service.
  • If something goes wrong, can I sue? Most disputes go to private individual arbitration, not court, and not as a class action. You can opt out within 30 days of signup. Small-claims and IP claims are exceptions.
  • Liability cap.If we’re ever found liable to you, the most you can recover is what you paid us in the last 12 months, or US$100 — whichever is greater.
  • Can you change these Terms?Yes, with at least 7 days’ notice for material changes. Keep using the Service after the date and you’ve agreed.
  • Where is this governed? Pennsylvania, USA.

Last updated: April 25, 2026.